#zay-chat{position:fixed;right:20px;bottom:20px;z-index:80;font:14px/1.45 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}#zay-chat button,#zay-chat input,#zay-chat textarea{font:inherit}.zay-chat-launch{border:0;border-radius:999px;padding:13px 18px;background:#111827;color:#fff;box-shadow:0 12px 30px #0003;font-weight:750;cursor:pointer}.zay-chat-panel{width:min(410px,calc(100vw - 24px));height:min(620px,calc(100vh - 90px));display:none;flex-direction:column;background:#fff;color:#111827;border:1px solid #e5e7eb;border-radius:20px;box-shadow:0 22px 60px #0003;overflow:hidden}.zay-chat-panel[data-open="1"]{display:flex}.zay-chat-head{display:flex;justify-content:space-between;gap:12px;padding:16px 18px;background:#111827;color:#fff}.zay-chat-head button{border:0;background:transparent;color:#fff;font-size:22px;cursor:pointer}.zay-chat-status{min-height:28px;padding:6px 14px;border-bottom:1px solid #e5e7eb;background:#f8fafc;color:#64748b;font-size:12px}.zay-chat-status[data-active="1"]{background:#ecfdf5;color:#047857}.zay-chat-messages{flex:1;overflow:auto;padding:16px;background:#f8fafc}.zay-chat-msg{max-width:88%;padding:10px 12px;border-radius:14px;margin:0 0 10px;white-space:pre-wrap;overflow-wrap:anywhere}.zay-chat-msg.bot,.zay-chat-msg.agent{background:#fff;border:1px solid #e5e7eb}.zay-chat-msg.agent{border-color:#a7f3d0;background:#f0fdf4}.zay-chat-msg.user{margin-left:auto;background:#111827;color:#fff}.zay-chat-time{display:block;margin-top:5px;font-size:10px;opacity:.62}.zay-chat-form{display:flex;gap:8px;padding:12px;border-top:1px solid #e5e7eb}.zay-chat-form textarea{flex:1;resize:none;min-height:42px;max-height:100px;border:1px solid #cbd5e1;border-radius:12px;padding:10px}.zay-chat-form button,.zay-chat-human button,.zay-chat-handoff button{border:0;border-radius:12px;background:#f97316;color:#fff;padding:10px 14px;font-weight:700;cursor:pointer}.zay-chat-human{padding:0 12px 12px}.zay-chat-handoff{display:none;padding:12px;border-top:1px solid #e5e7eb}.zay-chat-handoff[data-open="1"]{display:block}.zay-chat-handoff input,.zay-chat-handoff textarea{width:100%;box-sizing:border-box;margin:0 0 8px;border:1px solid #cbd5e1;border-radius:10px;padding:9px}.zay-chat-note{font-size:12px;color:#64748b;padding:0 12px 10px}@media(max-width:520px){#zay-chat{right:12px;bottom:12px}.zay-chat-panel{width:calc(100vw - 24px);height:76vh}}