Zayloft
Zayloft
Designed for global communications
Country-aware architecture for routing, sender requirements and market-specific controls.
Every customer conversation. One connected platform.
Build messaging, authentication and customer experiences across channels with one developer-friendly foundation designed for enterprise-scale growth.
Connect messaging, authentication, customer engagement, developer APIs and AI-powered services through one coordinated platform, with availability tailored to each market and account.
RESTful API · SMPP 3.4 · Webhooks · OpenAPI 3.1 · WebRTC
Zayloft Console
Project
Demo workspace
Environment: Live
Messages
1,248
Verifications
312
API requests
6,420
Sample activity
24
Recent sample events
message.accepted12:03:18
message.delivered12:03:21
verification.completed12:04:02
API-first foundation
A consistent resource model for applications, events, credentials and webhooks.
Compliance-ready controls
Consent, suppression, audit and policy controls are part of the platform architecture.
Meet customers on the channels they choose.
Zayloft unifies business messaging and communications channels in one service layer, with channel availability determined by destination, account configuration and applicable requirements.
SMS
Programmable messaging for notifications, OTP flows and consent-based business communication.
API
Events
Controls
Analytics
MMS
Multimedia messaging architecture for supported destinations, sender types and approved content workflows.
API
Events
Controls
Analytics
WhatsApp Business
Customer-owned WhatsApp Business onboarding, templates, conversations and approved business messaging.
API
Events
Controls
Analytics
RCS
Rich branded messaging with interactive content where supported by the relevant ecosystem.
API
Events
Controls
Analytics
Transactional and marketing email architecture with domains, events, templates and suppression controls.
API
Events
Controls
Analytics
Voice
Programmable calling, routing, IVR and verification workflows with jurisdiction-aware recording controls.
API
Events
Controls
Analytics
Video
Real-time video services for support, appointments and embedded customer experiences.
API
Events
Controls
Analytics
Web / Live Chat
Web and live-chat conversations that can connect automation, AI assistance and human agents.
API
Events
Controls
Analytics
Push / In-App
Push and in-app notifications designed to share audiences, events and consent state with other channels.
API
Events
Controls
Analytics
Protect access without fragmenting the customer journey.
A configurable identity layer for verification, number intelligence and risk signals across supported markets and channels.
One-time passcodes
Verification workflows across enabled channels with lifecycle and delivery events.
Authenticator codes
App-based TOTP verification without depending on a messaging channel.
Number intelligence
Carrier, line-type and validation signals where data sources and markets support them.
Risk signals
Architecture for velocity, anomaly and fraud indicators that can inform verification decisions.
Turn communication events into coordinated customer journeys.
Bring audiences, templates, campaigns, conversation history and automation into one organization-aware engagement model.
Campaigns & broadcasts
Plan consent-based outbound communication with scheduling, templates and audience controls.
Audiences & segments
Model customer attributes, events, preferences and suppression state for precise targeting.
Journeys & automation
Event-driven workflows that coordinate channels, conditions, timing and human handoffs.
Unified conversations
An agent workspace for routing, assignment, internal notes and complete customer context.
Automation that stays explicit about what is AI and what is not.
Zayloft AI services support knowledge-grounded assistance, classification, summaries, suggested replies and workflow automation with human handoff.
AI agents
Knowledge-grounded conversational agents with policy boundaries and escalation paths.
Agent assistance
Suggested replies, summaries and context retrieval for human support teams.
Conversation intelligence
Intent, sentiment and outcome signals for service, support and engagement analysis.
Turn conversations, documents and knowledge into business intelligence.
Zayloft can support scoped NLP engagements for organizations that need to search, understand, summarize, classify and operationalize large volumes of unstructured language data without forcing every use case into a generic chatbot.
Useful business data sources
Customer conversations · support tickets · knowledge bases · documents · CRM notes · call transcripts
Typical outcomes
Faster search · structured extraction · automated triage · better summaries · searchable knowledge · actionable customer insight
Custom LLM & enterprise RAG
Connect approved business knowledge, documents, help centers, CRM records and product data to suitable language models with retrieval, evaluation, guardrails and role-aware access.
Conversation intelligence
Analyze multilingual chats, messages, support tickets and call transcripts for intent, topics, sentiment, summaries, quality signals and escalation patterns.
Document intelligence & extraction
Classify, extract, normalize and summarize information from forms, reports, invoices, contracts, PDFs and operational documents so it can feed structured workflows.
Language-driven workflow agents
Build governed agents that triage cases, enrich records, draft responses, retrieve knowledge, route work and call approved business APIs with human review where appropriate.
One API surface. Clear events. Better debugging.
Design integrations around scoped credentials, versioned endpoints, signed webhooks, idempotency, request logs and test/live environments.
Versioned REST APIs
Predictable resources and explicit versioning for long-lived integrations.
Scoped API keys
Project- and environment-aware credentials designed for rotation and least privilege.
Webhooks & events
Signed delivery and lifecycle events with retry and replay architecture.
Logs & observability
Request history, delivery events, error dictionaries and status visibility.
API request example
Use the API base URL and credentials assigned to your Zayloft account.
curl "${ZAYLOFT_API_BASE_URL}/v1/messages" \
-H "Authorization: Bearer ${ZAYLOFT_API_KEY}" \
-H "Content-Type: application/json" \
-H "Idempotency-Key: demo-request-001" \
-d '{
"channel": "sms",
"to": "+14155550123",
"message": "Your verification code is 482731"
}'Serious interfaces for high-volume communications and enterprise systems.
Zayloft uses standards engineering teams already understand: RESTful APIs for application integration, SMPP for high-throughput SMS, signed event delivery, real-time protocols, identity standards and channel-native interfaces. Service availability can vary by market, channel, account configuration and commercial agreement.
SMS & messaging transport
Application-friendly RESTful messaging and SMPP 3.4 connectivity for high-volume enterprise messaging, delivery receipts and operational control.
RESTful Messaging API
SMPP 3.4 transceiver
submit_sm / deliver_sm / DLR
HMAC webhooks + idempotency
WhatsApp & RCS
Channel-native business messaging integrations with onboarding, templates, approved messaging flows and event webhooks.
WhatsApp Business Platform / Cloud API
Embedded Signup + templates
Channel event webhooks
RCS Business Messaging
Email infrastructure
Transactional and marketing delivery through API and SMTP entry points, domain authentication and delivery feedback.
REST Email API
SMTP submission
SPF / DKIM / DMARC
Bounce + complaint events
Voice & real-time media
Standards-based calling and browser media services for programmable voice, IVR, secure media and video experiences.
SIP over TLS
RTP / SRTP media
WebRTC + ICE / STUN / TURN
IVR + TTS / STT orchestration
Push, chat & real-time events
Mobile push and web conversation services for low-latency customer interactions and event-driven experiences.
APNs + Firebase Cloud Messaging
WebSockets
Server-Sent Events
Presence + real-time event streams
Identity & enterprise access
Modern authentication and enterprise federation standards for secure customer and workforce access.
OAuth 2.1 + OpenID Connect
WebAuthn + TOTP
SAML 2.0 + SCIM 2.0
RBAC + immutable audit events
Developer contract
Versioned interfaces, machine-readable specifications, signed callbacks and repeatable request semantics for dependable integrations.
OpenAPI 3.1
Versioned JSON/HTTPS APIs
Signed webhooks + replay
SDK generation + sandbox contracts
AI & NLP engineering
Enterprise NLP services using retrieval, embeddings, model integration, controlled agents, evaluation and human oversight.
Enterprise RAG + vector retrieval
Embeddings + semantic search
LLM routing + fine-tuning adapters
Agent tools + evals + guardrails
Built around organizations, projects and accountable access.
The platform model anticipates tenant isolation, teams, role-based access, environments, billing controls, audit trails and data governance.
Organizations & projects
Separate business ownership from technical projects and environments.
Roles & access
Role-based access and scoped permissions for teams, operators and developers.
Auditability
Account, configuration, security and messaging actions designed to produce reviewable history.
Usage & billing
Multi-currency usage and billing controls that can reflect channel, route, market and commercial terms.
Enterprise-grade by architecture, market-aware by design.
Countries, carriers, sender types and communication rules differ. Zayloft is structured to represent those differences explicitly instead of pretending every market works the same way.
Routing policies
Country, channel, sender and provider abstraction can be evaluated behind the Zayloft product layer.
Sender requirements
Registration, template, number and identity requirements can be modeled per destination.
Consent & suppression
Preference, opt-in evidence, unsubscribe and suppression states are designed as first-class data.
Infrastructure for product teams and customer-facing operations.
The same platform model can support different industries while leaving each organization responsible for its own regulatory, consent and sector-specific obligations.
Financial services
Authentication, transaction alerts and service conversations with policy controls.
Ecommerce
Order updates, campaigns, support conversations and lifecycle messaging.
Healthcare
Appointment and service communication designed to accommodate market-specific privacy requirements.
Education
Admissions, reminders, learning notifications and stakeholder communication.
Logistics
Delivery events, status alerts, verification and customer support workflows.
SaaS & marketplaces
Product notifications, onboarding, authentication and embedded communication experiences.
Pricing that can reflect the route, channel, destination and customer agreement.
Zayloft is designed for market-aware pricing rather than a single hard-coded global currency. Current commercial terms should come from configured account and product data.
Frequently asked questions
Zayloft provides global business communications, customer engagement, authentication, developer connectivity, AI and NLP services. The service portfolio covers SMS, REST API and SMPP connectivity for eligible accounts, WhatsApp Business, RCS, email, voice, video, push, live chat, verification, customer data and enterprise communication workflows. Availability varies by country, channel and account configuration.
Yes. RESTful messaging is suited to application integration, while SMPP 3.4 connectivity supports approved enterprise messaging arrangements that require sustained throughput, delivery receipts and telecom-style session management. Access and throughput depend on account approval and commercial configuration.
Zayloft supports multi-channel deployments across business messaging, email, voice and real-time engagement services where the relevant channel is enabled for the destination and customer account. Channel requirements can differ by country, provider, sender type and business verification status.
Zayloft provides enterprise AI and NLP services including LLM and RAG integrations, conversation intelligence, document intelligence and structured extraction, semantic search, multilingual text analysis and governed language-driven workflow agents with human review where appropriate.
Yes. Zayloft can turn customer conversations, support tickets, call transcripts, CRM notes, forms, reports and knowledge bases into searchable, summarized, classified or structured information that supports workflows, analytics and operational decision-making.
Zayloft supports consent records, opt-in evidence, communication preferences, unsubscribe handling, suppression lists, DND controls where applicable and auditable messaging decisions. Customers remain responsible for obtaining valid consent and using each channel in accordance with applicable rules.
Communication rules vary by country, carrier, sender type and message purpose. Zayloft supports market-specific sender registration, templates, number requirements, routing controls, quiet-hour policies where applicable, opt-out handling and other destination-specific controls.
No. Zayloft provides technical controls that help organizations manage consent, suppression, sender requirements, policies and auditability. Customers remain responsible for ensuring their communications are authorized and appropriate for the destinations, audiences, industries and use cases they address.
Yes. Zayloft organizes enterprise access around organizations, users, teams, projects, test and live environments, scoped API credentials, webhooks, role-based access controls, audit trails, usage and billing, with tenant isolation as a core security requirement.
Pricing is market-aware and can vary by destination, channel, route, sender type, usage volume, account agreement and other service-specific factors. Customers should rely on the pricing and commercial terms configured for their account and enabled services.
Start with one channel. Grow into one connected communications platform.
Create an account, explore the APIs, or contact sales to discuss enterprise requirements, supported channels and market availability.
Support: support@zayloft.com